Customer Service
Outstanding Customer Service

Outstanding Customer Service

Your Satisfaction  Guaranteed!
Our commitment to you is to provide exceptional customer service. Our staff are friendly and knowledgable beings, who personally use our products in their daily lives. They can speak to you from their personal wisdom and are happy to assist you in getting the meditation cushion that suits you best.

If you have questions, or concerns, check out our "frequently asked questions page" or give us a call or send an email. We look forward to assisting you in your quest for knowledge.
Email Contact:
Send your inquiries to: customerservice@infinitevoyager.com
Telephone Contact:
Call: (360) 894-1481, Monday-Friday, 9 am - 5pm - Pacific Standard Time
Mailing Address:
Infinite Voyager
PO Box 2206
Yelm, WA,
98597
Shipping

Shipping

Shipping Information:
We have decided to keep the shipping for our unique cushions very simple. We normally ship via UPS "GROUND" (street address required) which arrives in 3-7 days - less if you are closer to Washington State.

In the continental United States, shipping and handling charges to a single address are as follows: $20 for each cushion ordered.

For orders of more than six, please call or email us for a custom quote.

If you prefer faster shipping, like UPS "NEXT DAY" or UPS "2-3 DAY" shipping please email contact@infinitevoyager.com for a quote. We also ship USPS to post office boxes and destinations to which UPS does not deliver. Shipping rates quoted will apply to one address per order.

CANADIAN ORDERS please email us for a custom shipping quote.

Please note: We no longer ship to countries other than the United States and Canada. International clients may order through our distributor, Ramtha's School of Enlightenment. Their web store can be accessed here: www.ramtha.com .


We process most orders imediately. It is our policy to SHIP YOUR ORDER WITHIN 48 HOURS OR SOONER.


If an item you order is temporarily out of stock, we will notify you of the expected ship date.

You are invited to visit us often as we will be adding new things to our line of quality meditation products like Zabuton Meditation Mats and exquisite Wizard Meditation Capes.
Sales Tax:
8.5% sales tax will be applied to all purchases to a shipping address within Washington State.
Exchanges and returns

Exchanges and returns

Returns, Exchanges and Refunds Policies:
We carefully create each of our products to ensure the highest quality. We want you to feel very satisfied with your purchase, and understand that web shopping entails making purchases sight unseen.

We have very strict quality control , but in the unlikely event that you receive a defective product, we will pay the cost of shipping it back to us and will give you either an exchange or a refund , whichever you prefer.

Exchanges:
Just let us know within ten days and you'll have our no-fuss exchange arrive promptly at your doorstep. We will mail you the replacement item with no added shipping charge. This offer applies to a one-time exchange per order.
Returns & Refunds:
If you unsatisfied for any reason at all, feel free to return your unused product in brand new and resalable condition within 10 business days for a refund , minus original shipping charges, and expenses incurred to return the product to us. Refunds will be credited by the same form in which payment was made for the original purchase.

We are not liable for product misuse or customer damage , and will not offer a refund in these circumstances.

Returns after 10 business days are not accepted. Custom orders are also not returnable.
Damaged Goods:
If you receive a damaged product, please retain the packaging and notify us immediately. You will be asked to submit the damaged package to the shipper to apply for reimbursement. If it is determined that the product was damaged by the shipper, A replacement product will be sent . If you have not received your product after 10 business days , please contact us.
Privacy  and Security

Privacy and Security

SECURITY

Infinite Voyager is a Secure Site
We use state-of-the-art technology to encrypt your financial information before it is sent. We also use Secure Socket Layer (SSL) technology, which is the gold standard in Internet encryption. This highly sophisticated software scrambles your financial data as it travels from your computer to our website.

PRIVACY

Our Privacy Pledge:
Infinite Voyager believes that information personal to you be respected and protected,. For this reason, we are committed to protecting your personal information and using it only as appropriate to provide you with the best possible service and products.

Information We Collect:
The information we collect about you, such as your name, address, phone number, email address and credit card information comes from you during the purchasing process. We do not disclose this information to anyone. Credit card information is automatically purged from out database after 30 days.

We NEVER sell, rent or trade e-mail addresses with anyone.
THANKS FOR READING.